Privacy Policy

Privacy Policy

Introduction

Welcome to https://local-food-delivery-and-meal-preparation.tickertrail.com (hereinafter referred to as “Local Food Delivery and Meal Preparation,” “we,” or “our”). We are committed to protecting the privacy of our users and ensuring the security of their personal information. This Privacy Policy details how we collect, utilize, disclose, and safeguard data when you interact with our website, applications, services, and products.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

  1. Our official website at https://local-food-delivery-and-meal-preparation.tickertrail.com.
  2. All associated mobile and desktop applications.
  3. Any online services or products offered through these platforms.
  4. Interactions between users and our staff via email, phone, text (SMS), or other communication channels.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. As an authorized user: When you sign up and use our applications or services, we collect and process your personal information to manage your account and provide personalized experiences.
  2. Visiting our websites: Each time you access our websites, our servers automatically record certain information, such as your IP address, browser type, operating system, and the pages you visit.
  3. Communications: We may contact you via email, phone, or SMS for transactional purposes, customer support, marketing (with your consent), or to provide updates about our services.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Your name, username, and password (hashed and encrypted) are essential for account creation and login.
  2. Payment Information: Credit/debit card details, billing addresses, and payment history are collected for processing transactions securely.
  3. Financial Information: We may store banking information for direct debits or to facilitate refunds if necessary.
  4. Purchase Information: Details of products or services you buy from us, including quantities, prices, and order dates.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or advertising IDs to deliver targeted ads and analyze app performance.
  6. Location Data: Your geographical location data, obtained through GPS or other tracking technologies, to provide personalized content and services.
  7. Feedback and Reviews: Any comments, reviews, or ratings you submit to us, along with the associated metadata.
  8. Social Media Information: If you choose to log in via social media accounts, we may access your profile information from these platforms (subject to their privacy settings).
  9. Product Information: Details about products you view, search for, or purchase on our e-commerce platform.

We collect this data through direct input by users, tracking technologies, and third-party service providers.

Cookies

We utilize cookies and similar tracking technologies to enhance user experience and gather analytics:

  1. Strictly Necessary Cookies: These are essential for navigating our website and using its core functionality. They include session cookies that allow us to maintain your login status.
  2. Preference Cookies: We use these cookies to remember your preferences, language settings, and other customization options.
  3. Analytics Cookies: These track user behavior on our sites to provide insights for improving our services and personalization.

Users can manage their cookie preferences through our Cookie Manager or by adjusting the settings in their web browser.

Retention and Deletion

We retain personal data only for as long as necessary or permitted under applicable laws:

  1. Legal Compliance: We may store data beyond the initial purpose if required by law, regulatory bodies, or legal proceedings.
  2. Business Needs: Personal data is retained to fulfill business functions, improve our services, and conduct analytics.
  3. User Consent: Data subject to user consent may be kept until that consent is withdrawn.

Once the retention period expires or when data is no longer required, we securely delete or anonymize it.

Children’s Privacy

We do not knowingly collect personal information from children under 18 years of age. Our services are directed at adults, and we encourage parents to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit the use of your data under specific conditions.
  5. Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Assert your right not to be discriminated against for refusing to provide personal data.
  8. Appeals/Complaints: File a complaint with a data protection authority if you believe your privacy rights have been infringed.
  9. Withdrawal of Consent: Withdraw your consent for specific or all uses of your data at any time.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page, and the updated policy will take effect immediately upon publication. We encourage you to review this page periodically for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, please contact us:

  • Email: [email protected]
  • Mail: Data Protection Officer, Local Food Delivery and Meal Preparation, [Our Address]

We are committed to handling your personal information with care and transparency. Thank you for choosing Local Food Delivery and Meal Preparation.